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Visiting Protocols


Covid-19 is not the only illness that can impact the health of our residents, visitors and staff, therefore we have moved to monitoring for respiratory illness in general.


The comfort and care of our residents coming to the end of their life journey is our primary concern.  Therefore we need to ensure adequate staffing levels and the health and safety of our care team so that we can continue to provide an optimum level of care for our residents.

We trust that visitors will not visit the hospice if they are experiencing respiratory symptoms or will not pass routine screening questions.​


  • Residents are in symptom monitoring for 5 days after admission (admission day is day 0)

  • Residents may have a maximum of 2 individuals accompany them during admission until our team have had a chance to do a full screening and receive a negative result on a rapid test

  • Once this assessment has been completed and the resident is settled, they will be able to resume regular visiting (if the test is positive or the person is symptomatic they will be able to have a limited number of visitors during isolation)



  • All visitors and staff wear masks provided by hospice 

  • There is no limit on the number of visitors per day

  • Maximum 4 visitors per resident in the hospice at a time   



  • When staff have identified that they believe a resident is in the last hours to days of life, a separate room will be opened for their closest loved ones and they may take turns sitting with the resident. 

  • Ten (10) visitors will be able to be present in the hospice at a time to vigil together if this is important to the family.

  • A maximum of 4 visitors will be in the resident room at a time.

  • These individuals are asked to spend their time in the resident room or their designated visitors room to allow other families to use the other areas of the hospice.

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