JULY 20, 2021  |  This update contains changes to our visiting protocols. Please review in its entirety.


The comfort and care of our residents coming to the end of their life journey is our primary concern.  Therefore we need to ensure adequate staffing levels and the health and safety of our care team. 

As per Ontario Health, our community needs to remain vigilant in protecting ourselves and each other while awaiting vaccination amid rising variant cases. As the COVID-19 outbreak evolves across the province, the direction regarding visits will be adjusted as necessary keeping the safety, health and wellbeing of residents and staff as the priority. The Director of Residential Care will provide the residents and/or primary visitors updates as any changes are made to visitation procedures. 


We apologize for the continuously changing visiting guidelines, however we do so to reflect the provincial risk assessments and protocols.

Visitors should consider their personal health, susceptibility and risk factors, and level of exposure risk you pose, when determining whether visiting is appropriate. Where it is not possible or advisable to have an in-person visit, we encourage window visits where possible and can assist with virtual visits as well. 

  • The visitor(s) must pass COVID screening prior to visit; By entering the hospice (or continuing on to your outdoor visit) you are confirming that you pass all screening questions posted on the entrance door and will have your temperature checked before visiting. 

  • The visitor(s) must review and sign our visitor agreement. 

  • The visitor(s) must wear their mask for the entirety of their visit. 

Following advice from the Chief Medical Officer of Health for Ontario, we have implemented the following guidelines to minimize exposure to respiratory illnesses, including COVID-19 and to ensure that we have adequate staffing levels to provide quality care:​ 

  • Residents may have eight (8) primary visitors able to visit the resident in the hospice on an ongoing basis, with a maximum of four (4) people who are able to visit at a time. 

  • A maximum of two (2) visits will be allowed per day. 

  • Residents may have outdoor visits with up to eight (8) visitors at a time (including any primary visitors participating). 

  • Residents may plan for two (2) outdoor visits per week; additional requests will be considered related to other resident requests and staff availability. 

  • Each resident may have one (1) primary spiritual support person (faith community leader) who may visit in full PPE. 

  • Anyone entering the building, including staff, will undergo a complete screening that includes temperature checks. Staff and visitors must wear at least a cloth mask into the building and will be given clinical masks upon screening. 

  • Visitors who do not pass the screening will not be permitted to visit whether they are considered essential or not. 

  • Video-calling (e.g. Skype, etc.) can be set up as an alternate means of communication; please contact us in advance to set this up.  

  • Our in-house volunteer program as well as the bereavement support group are suspended until further notice. 

  • Visiting volunteers will keep in touch via phone and where possible, online and will communicate any concerns to the Hospice clinical team. 

  • All in-person meetings and training sessions have been cancelled. 

We appreciate your understanding as we navigate through this challenging situation. Further updates will be shared as they become available on our website and our Facebook page. Please feel free to contact us at: 519-508-4900 or info@rotaryhospice.ca
Dated: July 20, 2021